Flogas Britain Ltd.

Q: Why is 20mm Butane being phased out?

Cylinders Why are the 20mm cylinders being phased out? 20mm Butane cylinders represent a small, declining portion of our overall Butane volume. To rationalise Flogas’s cylinder range and improve availability of key products, we are conducting a phased withdrawal of all 20mm butane products. Can I still order 20mm cylinders? Yes, 20mm Butane cylinders are still available at some depots, however the cylinder population is shrinking as these cylinders come out of test and require maintenance work. We are no longer reconditioning / recertifying 20mm Butane cylinders, any that require work are being converted to 21mm Butane cylinders. To this end they are still available from some sites. If 20mm butane cylinders are not available at the point of order, we are not able to advise when they will become available again. Which cylinders does this affect? 13kg, 7kg and 4.5kg Butane cylinders with a 20mm valve. How long will it take to phase out 20mm cylinders? It’s difficult to say, Flogas has many, many cylinders in circulation with the population being built up over a number of years. Each cylinder has a different date for testing, and it’s not known whether cylinders currently in customers possession that will be exchanged will require a test. Why can’t I find 20mm cylinders on the website? Flogas is moving away from 20mm Butane cylinders and customers are advised to instead order a 21mm Butane cylinder.

Q: Can I get a discount on my energy bills?

Warm Home Discount Scheme You might be able to get £150 off your electricity bill or £150 added to your prepayment meter. You don’t need to apply. If you’re eligible for the scheme, the Department for Work and Pensions (DWP) will send you a letter later this year. We’ll update our advice when the government announce more information about the scheme. If you’re on a low income and struggling with living costs, there are also other things you can do. Check if you can increase your income. Check if you can get a fuel voucher You might be able to get a voucher to help pay for your energy. You might be able to get a voucher to help pay for your energy if either you use a prepayment meter or you don’t use gas or electricity for your heating. Get more information.

Question 1

Why is 20mm Butane being phased out?

Accepted Answer

Cylinders Why are the 20mm cylinders being phased out? 20mm Butane cylinders represent a small, declining portion of our overall Butane volume. To rationalise Flogas’s cylinder range and improve availability of key products, we are conducting a phased withdrawal of all 20mm butane products. Can I still order 20mm cylinders? Yes, 20mm Butane cylinders are still available at some depots, however the cylinder population is shrinking as these cylinders come out of test and require maintenance work. We are no longer reconditioning / recertifying 20mm Butane cylinders, any that require work are being converted to 21mm Butane cylinders. To this end they are still available from some sites. If 20mm butane cylinders are not available at the point of order, we are not able to advise when they will become available again. Which cylinders does this affect? 13kg, 7kg and 4.5kg Butane cylinders with a 20mm valve. How long will it take to phase out 20mm cylinders? It’s difficult to say, Flogas has many, many cylinders in circulation with the population being built up over a number of years. Each cylinder has a different date for testing, and it’s not known whether cylinders currently in customers possession that will be exchanged will require a test. Why can’t I find 20mm cylinders on the website? Flogas is moving away from 20mm Butane cylinders and customers are advised to instead order a 21mm Butane cylinder.

Question 2

How can I be more fuel efficient?

Accepted Answer

The average UK home spends almost £1,254 a year on energy bills, Ofgem stats reveal. As a result of this, improving energy efficiency in our homes has never been more important. As the world becomes increasingly conscious about the environment, now is the perfect time to learn more about how reducing our energy efficiency can help limit the amount of CO2 emissions we emit. By following a few easy pieces of advice, you can save a significant amount on your bills, especially in the winter. Read more on our full article A Guide to a More Energy Efficient Winter

Question 3

Can I set up a Direct Debit online?

Accepted Answer

To set up a direct debit for your account, you will need to contact us for a budget account facility. This only takes a few minutes to do over the phone, and you can reach us on 0800 574 574.

Please advise the customer service advisor of the date in the month which best suits your financial circumstances.

Question 4

Can I get a discount on my energy bills?

Accepted Answer

Warm Home Discount Scheme You might be able to get £150 off your electricity bill or £150 added to your prepayment meter. You don’t need to apply. If you’re eligible for the scheme, the Department for Work and Pensions (DWP) will send you a letter later this year. We’ll update our advice when the government announce more information about the scheme. If you’re on a low income and struggling with living costs, there are also other things you can do. Check if you can increase your income. Check if you can get a fuel voucher You might be able to get a voucher to help pay for your energy. You might be able to get a voucher to help pay for your energy if either you use a prepayment meter or you don’t use gas or electricity for your heating. Get more information.

Question 5

Can I swap my bottle for another one?

Accepted Answer

You can swap your gas cylinder for any cylinder within the same category: Small cylinder category Propane: 11kg, 6kg, 4.7kg, 3,9kg Small cylinder category Butane: 7kg, 4.5kg Leisure Gas category (green bottles): 11kg, 9kg and 6kg Gaslight category: 10kg and 5kg Large cylinder category: 47kg, 19kg, 18kg FLT, 11kg FLT 13kg Butane and large cylinders are like for like only. Cylinder charges: Small cylinder category and Leisure Gas category: £38.50 Gaslight category: £49.96

Question 6

Can I Switch LPG Supplier to Flogas?

Accepted Answer

Whether you are a homeowner or a business owner looking to switch to Flogas, as long as you are out of contract or coming to the end of your contract with your current supplier we can get you signed up. To switch your home energy to Flogas, give us a call on 0800 023 23 32 or go to www.flogas.co.uk/home/quote. Alternatively, if you're interested in switching your business energy, call today on 0808 2534 012 or www.flogas.co.uk/business/enquiry.

Question 7

Can you convert oil heating to gas?

Accepted Answer

As both oil and gas are classed as a ‘wet system’, LPG can easily replace oil in most cases. If you’re looking to convert oil heating to gas, we can help you with an oil to gas conversion. We could take care of the entire installation process, including a new boiler* and LPG tank. Plus, we could remove your oil boiler* and take away your old oil tank*. You can then benefit from a clean, reliable supply of LPG whenever you need it. _{*currently available in NR and IP postal regions only}

Question 8

Do I have to have overground tanks with bulk supply?

Accepted Answer

No. We can install discreet, underground tanks designed to blend in with your premises’ surroundings.

Question 9

Do you inform me when my gas delivery is going to be made?

Accepted Answer

Yes, we can send you a text message the day before a gas delivery if you have requested this service - which is free of charge. To request this service, please call us on 0800 574 574.

Question 10

How Can I Cancel My Contract?

Accepted Answer

If you are a domestic customer, you can cancel your contract with us within 14 days of the commencement of your supply agreement (subject to certain conditions which are set out in the terms and conditions of your agreement), you are required to notify us in writing either by post to our head office or email to customerservices@flogas.co.uk. Head Office address: Flogas Britain Ltd Rayns Way, Watermead Business Park, Syston, Leicestershire, LE71PF Upon receipt of your notification (either by email or in writing), 30 days from receipt, your contract will be cancelled and any monies paid in advance for LPG that you will not be receiving from us will be refunded. For further information in regard to ‘how I can cancel my contract’ you can also call us on 0800 574 574.

Question 11

How can I order my LPG?

Accepted Answer

Bulk, cylinders, both: whatever your supply you can place orders quickly and easily by phoning 0800 574 574, or by going online to your My Account portal.

Question 12

How can I spread my energy payments?

Accepted Answer

Make budgeting easier by spreading your bills across the year.

We’ll work out your monthly payment and let you choose which day of the month we debit your account. To set up a direct debit for your account, you will need to contact us for a budget account facility.

This only takes a few minutes to do over the phone, and you can reach us on: 0800 574 574

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