Flogas Britain Ltd.

Question 1

My business is closing or I am moving out.

Accepted Answer

If your business is either closing, or you are leaving the premises where your bulk tank(s) are located, you can let us know on the below form and we will get in touch with you for more information. If you just need to update an invoicing or forwarding address you can do this on My Account. To tell us you're moving please click here.

Question 2

My business is currently using oil – can I swap?

Accepted Answer

Yes. We’ll switch your business from oil to LPG seamlessly, with a dedicated team to manage the whole process for you.

To see some customers that we have already switched from oil to gas, view some of our case studies by clicking here or call us on 0800 574 574.

Question 3

My gas isn't coming through, whats wrong?

Accepted Answer

Please call our emergency team on 03457 200 100.

Question 4

My heater keeps going out, what is happening to it?

Accepted Answer

This happens if the heater is being used in a confined space with inadequate ventilation. There must be adequate ventilation (open door/windows) or it be placed in a large space. The cylinder may be low on gas and a new bottle will be required. Please contact us to replenish your bottle, go to our online shop to order online or order through your account.

Question 5

My heater will not light, what do I do?

Accepted Answer

Check that the regulator is turned to 'on' position. Hold button down 10-15 seconds to allow gas to reach pilot light, release and press for ignition. Hold down button for further 10-15 seconds so that the gas valve holds open. Proceed to select heat setting. If the pilot is blocked, remove the blockage. If you are still unable to light it, please contact us.

Question 6

My regulator is not fitting correctly, what am I doing wrong?

Accepted Answer

Check the regulator and cylinder compatibility, you may be using the wrong regulator. The regulator should be firmly pressed into the cylinder valve to achieve a secure connection (audible metallic click. Click here to watch our handy video that explains the installation process in more detail. To check if you’re using the correct regulator for your cylinder, click here to use our regulator selector.

Question 7

Propane vs Butane – what’s the difference?

Accepted Answer

Whilst Propane and Butane have similar properties, they each have specific uses.

Propane has a lower boiling point, making it more suitable for outdoor storage – and is most commonly used for central heating, cooking, transport and commercial operations. Butane is best used indoors, making it the preferred option for portable mobile heaters. It’s also used to power leisure activities during warmer, summer months, such as camping, boating and BBQs.

Question 8

Should I opt for bulk LPG or gas cylinders?

Accepted Answer

We can supply either, or both. Our experts will assess your energy needs and help you find exactly the right solution.

Question 9

The account holder has passed away, what do I need to do?

Accepted Answer

We know that this will be both a sad and stressful time for you, so we aim to make everything as easy for you as we can. Please just give us a call on 0800 574 574 or email our Consumer admin team on tank.switch@flogas.co.uk with as many details as you currently know - who is taking over the account or property, will it be left vacant for a time? We'll then contact you with the next steps.

Question 10

The pilot light keeps going out and heater shuts down

Accepted Answer

The heater may be positioned in a draught. Eliminate problem and re-position heater. If this is not the case, it could be that the cylinder is running low on gas. Please contact us to replenish your bottle, go to our online shop where you can order online or order through your account.

Question 11

There's a poor or no flame on my appliance

Accepted Answer

There is a possible air pocket in the cylinder. Take into the open air and release the air/gas mixture for about 30 seconds by depressing valve central shaft (using non metallic rod; pencil or pen top). Take back indoors and repeat the ignition process. The cylinder may be too cold if freezing conditions - allow time for it to rise in temperature indoors before lighting.

Question 12

What are the benefits of telemetry?

Accepted Answer

Our telemetry system provides us with a live feed of your gas levels, so, if you’re on our Auto-ordering service we know exactly when it’s time for your delivery, without you having to lift a finger. When you start using your appliances your gas level begins to drop and the telemetry system sends a feed to our systems at head office. When it gets down to a certain level, we know it’s time to organise your delivery. You don’t need to worry about checking your gauge as we will know the optimum time for your gas to arrive before it runs out. You never need to call us to place an order as we have your deliveries in hand. If you’d like to be on our free of charge Auto-ordering service click here www.flogas.co.uk/top-up

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