Flogas Britain Ltd.

Question 1

Where can I purchase cylinders from?

Accepted Answer

You can order online through our online shop or simply call our free phone number 0800 574 574. Our agents will take and place your order which will then be delivered within 5 working days (often earlier) by your local Flogas cylinder depot. You can also set up an online account by registering through our My Account portal where you will also be able to make a payment to your account and view previous orders.

Alternativley you can use our stockist finder to locate a stockist close to you and you can collect the same day.

Question 2

Where should I store my cylinders?

Accepted Answer

Always store and use gas cylinders in a well-ventilated place in an upright position, ensuring that they are stored away from sources of heat and ignition. Never use or store LPG cylinders in a basement or cellar. Propane cylinders must always be stored outside. At home, Butane cylinders may be used indoors, e.g. for use in portable gas room heaters and you can store 2 cylinders indoors (1 in use and a spare) For more information click here.

Question 3

Which cylinder brands do we accept as a return?

Accepted Answer

The following page contains a list of cylinder brands we will accept as part of the returns process... https://www.flogas.co.uk/flogas-cylinder-brands

Question 4

Why are some metered supply estimates inaccurate?

Accepted Answer

Every customer has different heating requirements - some may require more heating throughout the day whereas others will have lower consumption requirements if they are away from the property at work. Once we have a minimum of 12 months fuel consumption the estimating process becomes easier but sudden changes in family circumstances or weather patterns also play a part in hampering our calculation. We strongly recommend you provide us with an actual meter reading every month, which will ensure we do not send estimated bills which are triggered where no read is applied in a 3 month period.

Question 5

Why is my account in credit?

Accepted Answer

Your account could be in credit for a number of reasons. If you're a bulk LPG customer, you may have paid for an order of gas but we delivered less than you paid for. As we only ever fill your tank to 85% to allow for the expansion of gas during warm weather, you may find the quantity of litres that you paid for was more than the litres we were able to deliver. If you pay us by budget Direct Debit don’t forget that you spread the cost of your gas over 12 payments, this means your account will go into credit and debit throughout the year. At the end of each budget year we will review your payments, and adjust your payment amount if needed. However if you are concerned about the level of credit or debit please get in touch with an advisor today who will be happy to review your account and discuss this with you. You might be able to find how you've built up a credit on your account by reviewing your recent transactions online at myflogas.co.uk/payments/transactions.

Question 6

Will I be charged for the cylinder?

Accepted Answer

When you buy gas from us in a cylinder, you'll be asked to pay a 'cylinder charge' for each cylinder. This is because it will remain our property and it is being provided to you only for the purposes of using the gas supplied. When the cylinder is empty, you can simply exchange it for a pre-filled cylinder or return the empty cylinder to us. You can return your gas cylinder for any cylinder within the same category: Small cylinder category Propane: 11kg, 6kg, 4.7kg, 3,9kg Small cylinder category Butane: 7kg, 4.5kg Leisure Gas category: 11kg, 9kg and 6kg Gaslight category: 10kg and 5kg Large cylinder category: 47kg, 19kg, 18kg FLT, 11kg FLT 13kg Butane and large cylinders are like for like only. Cylinder charges: Small cylinder category and Leisure Gas category: £38.50 Gaslight category: £49.96 13kg Butane: £38.50

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